Mission Statement
American Access Controls, Inc. is an access control and electronic gate system integrator dedicated to solving our customers¹ access control problems with reliable and cost effective service. We achieve this by maintaining customer service as the most important priority and regarding our customers and employees as our most valuable assets.
Who Is A Customer?
A Customer is the most Important Person ever
In the office – in person – by mail or by phone
A Customer is not dependent on us
We are dependent on them
A Customer is not an interruption of our work
They are the purpose of it
We are not doing a favor by serving them
They are doing us a favor by giving us the opportunity to do so
A Customer is not someone to argue or match wits with
Nobody ever won an argument with a Customer
A Customer is a person who brings us their wants
It is our job to handle them profitably to the customer and to ourselves